Terms and Conditions
At Barz we set out clear rules that govern access to and use of our platform, and this page explains the legal relationship between our service and its users. The Terms and Conditions describe account responsibilities, eligibility requirements, acceptable use standards, how bonuses, deposits and withdrawals operate, and the process for resolving disputes. Compliance with these terms is required to use our site for real‑money play. Local laws in New Zealand and regulatory obligations apply where relevant, and users must review these terms regularly as they form the contractual framework for our services.
Account responsibilities
Account holders must provide accurate, current and complete personal information during registration and keep contact details updated. Identity and address verification may be required before deposits, play or withdrawals are permitted. Only one account is allowed per person, household or permitted device, and sharing login credentials is prohibited. Responsible use means securing account passwords and notifying us immediately of any unauthorised access. Failure to cooperate with verification requests or attempts to manipulate account records may result in suspension or closure and forfeiture of funds in accordance with our procedures.
Eligibility requirements
Use of the service is restricted to persons who meet legal minimum age and jurisdictional requirements; in New Zealand this means being of legal age to gamble where applicable. Residents of excluded jurisdictions or those subject to local prohibitions may not create accounts or place real‑money wagers. Eligibility checks are performed during onboarding and may be repeated. Proof of identity, residency and payment method ownership may be required and access will be denied if eligibility cannot be confirmed.
Acceptable use of the service
Platform access is provided for lawful, personal entertainment only. Activities that constitute fraud, money laundering, bonus abuse, collusion, or the use of bots and automation are strictly prohibited. Commercial use, account aggregation, or operation of multiple accounts to exploit offers is forbidden. Users must not attempt to undermine game integrity, alter software, or distribute copyrighted material without permission. Breaches of acceptable use may lead to restrictions, account termination and reporting to authorities where required.
Bonus and promotion rules
Promotional offers are subject to specific terms that govern eligibility, qualifying deposits, wagering requirements, contribution rates by game type, maximum bet limits while a bonus is active, timeframes and withdrawal restrictions. Bonuses cannot be exchanged for cash until wagering conditions are met. Abuse of promotional terms, including use of multiple accounts or collusive play, will invalidate rewards. Full promotion terms accompany each offer and form part of these Terms and Conditions.
Deposits and withdrawals
Accepted payment methods and processing times are detailed on the cashier page. Minimum and maximum amounts, currency conversion, and verification requirements apply. Withdrawals are processed following internal review and KYC completion; processing times depend on the chosen method and third‑party providers. No withdrawal is permitted from unverified accounts. We do not guarantee instant transfers and reserves the right to delay payments where required for compliance or security checks.
Dispute handling
Concerns about transactions, game outcomes or account actions should be raised promptly via our support channels. Customer support will acknowledge and investigate disputes, seeking resolution in accordance with applicable regulations. If an outcome is unsatisfactory, users may pursue the relevant regulatory complaints process where we hold a licence. All disputes are handled on a case‑by‑case basis and are subject to our record‑keeping and internal review procedures.
Updates to the terms
Amendments and notice
These Terms and Conditions may be amended from time to time to reflect legal, regulatory or operational changes. Material changes will be communicated to users by posting updated terms on the site and, where appropriate, by direct notification. Continued use of the platform after changes implies acceptance. Users should check the terms periodically and may close their account if they do not accept any update.