Player Protection

Player safety is central to our service at Barz. Through clear policies and practical tools we promote safe play for customers in New Zealand, offering age checks, account controls and privacy safeguards. Our approach combines proactive monitoring with easy-to-use self-help options so that everyone can enjoy gambling within healthy limits. We maintain open channels to support and local advice organisations, and encourage use of our protection features whenever play feels out of control or when a customer wants to take a break.

Player protection principles

Barz Responsible Gambling is founded on prevention, transparency and support. Standards set by regulators guide our verification, fraud detection and intervention processes, while staff training ensures that customer interactions remain empathetic and non-judgemental. Early identification of risky patterns allows us to offer help and impose safeguards tailored to each account.

Tools to manage your gambling activity

Multiple self-service controls are available in account settings so customers can actively manage their play. These tools are simple to activate and to reduce or remove when appropriate.

Deposit and loss limits

Daily, weekly and monthly limits can be set in NZ$ to control spending. Limits are applied immediately and decreases take effect without delay, while increases may include a cooling-off period to prevent impulsive changes.

Time limits and reality checks

Session reminders and reality checks help customers keep track of time spent gambling. Automatic prompts appear at set intervals to encourage breaks, and personalised reminders are available on request.

Short breaks and self-exclusion

Short time-outs, longer voluntary breaks and formal self-exclusion options are offered to support recovery and reflection. We respect these choices and restrict access quickly once a request is made, while providing guidance on re-entry procedures where allowed.

Recognising signs of problematic behaviour

Warning signs include chasing losses, increasing stakes beyond personal budgets, neglecting responsibilities, or feeling anxious about gambling. Our monitoring systems flag unusual activity and our team reaches out to offer support and to discuss available tools when concerning patterns emerge.

Guidance for staying in control

Set realistic money and time limits before playing, avoid gambling when stressed or intoxicated, and treat jackpots and wins as entertainment rather than income. Sharing limits with a trusted friend or using blocking software can further reduce risk, and routine reviews of account activity help maintain healthy habits.

Access to professional help and support organisations

When additional assistance is needed we provide referrals and links to New Zealand services and international helplines such as debt counselling and specialist gambling support. Our team can explain how to contact independent organisations and will cooperate with treatment providers while protecting customer privacy and wellbeing.